How can you support me?

Below are some of the most common questions we receive.

1. My glucose values are fluctuating significantly, and I don't know what to do anymore.
You are not alone. Our team is here to help you understand your data and develop a plan to regain stability and confidence.

2. I don't use social media and prefer not to for personal medical issues.
That’s completely fine. Our health coaches adhere to their medical confidentiality oath, ensuring your information remains secure.

3. I don't have the right computer setup to build my loop. Can you help?
Yes, absolutely. Once logged in, you can use our secure cloud builder service to streamline the setup process without needing specific hardware.

4. I'm not very tech-savvy — can you guide me through the setup process step-by-step?
Of course. While it's important for you to understand the basics of your system, we provide guided support to help you build confidence without feeling overwhelmed.

5. I would like a place to manage Nightscout and have health professionals review my data.
We offer an integrated platform where you can manage your Nightscout setup and receive feedback and advice based on your data.

6. My doctor says my HbA1c is acceptable, but I feel my profile settings are not optimal. Can you assist?
Yes. While HbA1c and Time-in-Range are important metrics, achieving a good quality of life is equally vital. We can review and help optimize your settings to better support your day-to-day well-being.

7. My healthcare team does not support looping. Can I still get help?
Absolutely. We specialize in assisting individuals whose healthcare providers may not yet be familiar with or supportive of DIY looping solutions.

8. I am constantly managing my loop and need more mental rest.
We understand. Our team can help you simplify your system and daily management routines, giving you more peace of mind and mental space.

9. I have been trying to build AndroidAPS for hours and it’s not working on my computer. Can you assist?
Yes. We can either help troubleshoot the issue with you or offer a cloud-based solution to complete the setup more efficiently.